Frequently Asked Questions

How do I set up new service?

Please complete and submit the New Customer Packet (PDF).

What are the hours of operation for the billing department?

The billing department is open to walk-in customers from 8:00 am- 4:00 pm Monday- Friday. Representatives are available to answer phone calls from 8:00 am- 5:00 pm Monday- Friday.

When is my water bill due?

Water bills are due on the 24th of each month.

Am I responsible to pay my water bill if I do not receive it?

Yes, water bills are mailed in bulk from Regional Water’s office on the 1st of each month. If you do not receive your water bill, contact our billing department at (281) 897-9100 for your current account balance.

What payment methods are available to pay my water bill?

Customer water account payments can be made in person at: 12841 Jones Road – Suite 120 Houston, TX 77070 between the hours of 8:00 am – 4:00 pm Monday – Friday
Mail water payment in the return envelope included with your water bill to:
Harris County MUD No. 71
P O Box 690406
Houston, TX 77269-0406

The District also offers the following electronic payment methods. Please see District website (http://www.regionalwater.net/) for additional information on each payment method including transaction fee amounts:

Credit card (Discover, MasterCard or VISA credit card only)
Western Union convenience pay
Check by phone 855-270-3592
On-line check payments
ACH (bank drafting)

Are there fees associated with paying my water bill late?

Yes, a 10% late charge is assessed to unpaid accounts on the 24th of each month. Additionally, an $10.00 delinquent letter charge could be assessed to account and account could be scheduled for termination of water service due to non-payment.

How will I know if my account is scheduled for termination?

Customers will be notified of pending termination in the following manner: •All delinquent accounts will reflect a past due balance on their current water bill. Additionally, the message section of the water bill will inform customer of upcoming termination of water service.

A delinquent letter informing customer of amount owed, date payment must be received at Regional Water, and date of termination, will be mailed to customer.
Pending termination door hanger will be posted at customer’s service address.

How can I avoid termination of water service?

To prevent termination of water service payment for past due balance must be received at Regional Water’s office prior to the termination date. If making payment using an electronic payment method, payment in full of the past due account balance must be made no later than Monday of the termination week to avoid termination.

If my water service is disconnected due to non-payment when will service be restored?

Water service will be restored once the entire account balance and fees are paid in full and payment is received by Regional Water. In order to guarantee same day reconnection, customer must pay in person at Regional Water’s office. Customers who pay using an electronic payment option will have service restored once payment verification is received from the District’s bank, the next business day.

What is the procedure for reinstalling a pulled water meter?

The water meter will be reinstalled the next business day after all amounts owed to the District are paid in full. The Customer whose water service has been terminated and meter pulled may request same day reinstatement of service upon payment of all outstanding charges payable in a form acceptable to the District and an additional $100.00 fee received in the office of the District’s operator by 4:00 p.m. For purposes of this same-day reinstatement, payment must be made at the operator’s office and not via the additional payment options. This $100.00 fee for same-day reinstatement is in addition to any other fees owed by the Customer. In order for same-day reinstatement to occur, all amounts owed by the Customer must be brought current.

When will my security deposit be refunded?

Upon termination of service, the District will apply the security deposit to Customer’s unpaid account balance and the excess, if any, will be refunded. No interest will be paid by the District on such deposit.

Why is my water bill so high?

Water bills are generally high due to increased water usage, but it may also be the result of a water leak. Contact Regional Water at 281-897-9100 to schedule a no charge “check for leak” service call. Customer can also check faucets, toilets, water softener systems and irrigation systems for leaks. A slow drip faucet can waste 15 to 20 gallons of water a day. A leaking toilet can waste up to 100 gallons of water a day. Outdoor watering/irrigation systems can account for 50% or more of your water use during the summer months. Check irrigation system and timer settings to eliminate water waste.

What is the “WHCRW” fee on my bill?

Due to the growing population in the Houston metropolitan area, MUD’s and other major groundwater users are required to convert to surface water due to limited supply of groundwater resources. The WHCRW fee is assessed to fund this conversion. For more information on surface water conversion, visit the WHCRW website at: www.whcrwa.com.